bet177 Privacy Policy

1.1 This Privacy Policy ("Policy") describes how bet177 ("bet177", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to you ("you", "your", "the User") in connection with your use of the bet177 online casino and sports betting platform, accessible at bet177.vu (the "Platform").

1.2 This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, deposits and withdrawals, betting and gaming activity, customer support interactions, and your general browsing of the Platform.

1.3 By creating a bet177 account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

1.4 This Policy should be read alongside the bet177 Terms & Conditions, which govern your use of the Platform more broadly. In the event of any conflict between this Policy and the Terms & Conditions on a data-protection matter, this Policy shall prevail.

2.1 For the purposes of this Policy, bet177 is the data controller responsible for the personal data collected through the Platform. As data controller, bet177 determines the purposes for which and the means by which personal data is processed.

2.2 If you have any questions about how bet177 handles your personal data, or if you wish to exercise any of your data rights described in Section 12 of this Policy, you may contact us at the email address provided in Section 15.

3.1 bet177 collects the following categories of personal data:

Category	Examples	Source
Identity Data	Full legal name, date of birth, national identity card (NID) number, passport number	Provided by you at registration or during KYC verification
Contact Data	Bangladeshi mobile phone number, email address	Provided by you at registration
Financial Data	bKash account number, Nagad account number, Rocket number, Upay number, bank account details where applicable, deposit and withdrawal transaction records	Provided by you during payment transactions
Account & Activity Data	Username, account balance, betting history, game session history, bonus usage, login timestamps	Generated automatically through Platform use
Technical Data	IP address, device type, operating system, browser type and version, time zone, screen resolution	Collected automatically via cookies and server logs
Communications Data	Records of support chat conversations, email correspondence, complaint submissions	Generated through your interactions with bet177 support
Responsible Gaming Data	Deposit limits set, self-exclusion requests, cooling-off periods applied, session time reminders	Provided by you through account settings or support requests

3.2 bet177 does not collect sensitive personal data (such as data relating to racial or ethnic origin, political opinions, religious beliefs, health conditions, or biometric data) unless you voluntarily disclose such information in the course of a support interaction. Any such data disclosed voluntarily will be handled with the highest level of care and will not be stored beyond the duration necessary to resolve the relevant matter.

4.1 Directly from you: The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or interact with any feature of the Platform that requires you to input information.

4.2 Automatically: When you access the Platform, technical data such as your IP address, device identifiers, and browsing behaviour within the Platform is collected automatically through server logs, cookies, and similar tracking technologies. This data is collected whether or not you are logged in to a bet177 account.

4.3 From third parties: In certain circumstances, bet177 may receive personal data about you from third-party sources, including identity verification service providers (who confirm that the information you have provided matches official records), payment service providers (who confirm the status and ownership of the payment method you use), and fraud prevention and anti-money-laundering screening services.

5.1 bet177 processes your personal data on the following legal grounds:

• Performance of a contract: Processing your registration data, identity verification data, and financial data is necessary to provide you with the bet177 account and betting/gaming services you have requested.
• Legal obligation: Processing your identity data and transaction records is necessary to comply with applicable anti-money-laundering, know-your-customer, and age verification obligations.
• Legitimate interests: Processing technical data and activity data is necessary for bet177's legitimate interests in operating a secure, fair, and commercially viable platform, preventing fraud, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent for a specific processing activity (such as sending you promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6.1 bet177 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your bet177 account and provide access to all Platform features.
• To verify your identity and age in compliance with responsible gaming and anti-money-laundering obligations.
• To process your deposits via bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks, and to process withdrawal requests to your designated payment method.
• To settle bets and casino game rounds and to maintain an accurate record of your transaction and betting history.
• To detect and prevent fraudulent activity, money laundering, collusion, cheating, and other prohibited conduct on the Platform.
• To administer bonuses and promotions, and to verify eligibility for promotional offers.
• To provide customer support and resolve account-related queries and complaints.
• To send service-related communications, including account notifications, security alerts, and updates to our policies.
• To monitor Platform usage patterns and improve the functionality, layout, and content of the Platform.
• To comply with applicable legal and regulatory obligations, including requests from law enforcement or regulatory authorities.
• To fulfil responsible gaming obligations, including monitoring for signs of problem gambling and applying restrictions where appropriate.

6.2 bet177 does not use your personal data for automated decision-making that produces significant legal effects without human review, except in the context of real-time fraud detection systems where an automated flag is always subject to subsequent human review before any permanent account action is taken.

6.3 bet177 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Where we share data with third-party marketing analytics tools, such sharing is limited to aggregated or pseudonymised data that does not identify you individually.

7.1 The bet177 Platform uses cookies and similar tracking technologies (such as web beacons and session tokens) to operate correctly and to improve your experience. Cookies are small text files stored on your device by your web browser when you visit the Platform.

7.2 bet177 uses the following categories of cookies:

• Strictly necessary cookies: Required for core Platform functions such as maintaining your login session, remembering your account preferences, and securing your session against cross-site request forgery. These cookies cannot be disabled without preventing the Platform from functioning correctly.
• Performance cookies: Collect anonymised data about how visitors use the Platform (e.g., which pages are visited most frequently, how long sessions last) to help us understand usage patterns and improve Platform performance.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming settings between sessions.
• Analytics cookies: Used by third-party analytics services to generate aggregated reports about Platform traffic and usage. The data collected is pseudonymised and does not identify individual users.

7.3 You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For performance, functional, and analytics cookies, you may opt out at any time without affecting core Platform functionality.

8.1 bet177 shares your personal data with third parties only to the extent necessary to operate the Platform and fulfil our legal obligations. The categories of third parties with whom we share personal data are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive financial data necessary to process your deposit and withdrawal transactions. Each payment provider operates under its own privacy policy and data handling standards.
• Identity verification providers: Third-party KYC services receive your identity data (name, date of birth, NID or passport details) for the purpose of verifying your identity in accordance with our age verification and anti-money-laundering obligations.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive session-level technical data (such as a pseudonymised player identifier and stake data) to operate the games you play. These providers do not receive your full identity or contact data.
• Fraud prevention and security services: Specialist third-party providers receive IP address, device, and account activity data to identify and prevent fraudulent activity, money laundering, and account takeover attempts.
• Cloud infrastructure providers: Platform data, including personal data, is stored on secure cloud infrastructure operated by third-party providers. These providers act as data processors under our instruction and are contractually bound to maintain appropriate security standards.
• Law enforcement and regulatory bodies: In response to lawful requests, court orders, or regulatory requirements, bet177 may disclose personal data to law enforcement authorities or other government bodies. We will notify you of such disclosure where legally permitted to do so.

8.2 All third parties with whom bet177 shares personal data are required, through contractual arrangements, to process that data only for the purposes specified by bet177, to maintain security standards consistent with those applied by bet177, and to notify bet177 promptly in the event of any data breach affecting your personal data.

9.1 The bet177 Platform serves users in Bangladesh. Some of the third-party service providers with whom we share personal data (as described in Section 8) may be located outside Bangladesh and may process your personal data in jurisdictions with differing data protection standards.

9.2 Where personal data is transferred to a jurisdiction that does not provide the same level of data protection as applicable within Bangladesh, bet177 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual data processing agreements that impose data security and confidentiality obligations on the recipient.

9.3 By using the bet177 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data to third-party service providers in jurisdictions outside Bangladesh where such transfers are necessary for the operation of the Platform.

10.1 bet177 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following the date on which your account is closed. This retention period is necessary to meet anti-money-laundering, fraud investigation, and legal compliance obligations that may arise after account closure.

10.2 Transaction records, betting and gaming history, and KYC documentation are retained for the full minimum five-year period regardless of the reason for account closure.

10.3 Communications data (including support chat records and email correspondence) is retained for a minimum of two (2) years from the date of the interaction, or for the full five-year account retention period where the communication relates to a dispute, fraud investigation, or legal matter.

10.4 Technical and analytical data (such as IP address logs and session data) is retained for a maximum of twelve (12) months, after which it is deleted or anonymised.

10.5 Where you request deletion of your personal data under Section 12 of this Policy, bet177 will delete or anonymise data that is no longer required for any of the purposes described above, subject to any legal obligation that requires continued retention.

11.1 bet177 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL (Secure Socket Layer) / TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform.
• Cryptographic hashing of account passwords. bet177 does not store passwords in plaintext and cannot retrieve your password — only reset it.
• Role-based access controls limiting access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Automated fraud detection and account monitoring systems that flag unusual activity for human review.
• Secure, encrypted storage of KYC documents submitted during identity verification.

11.2 Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet177 will notify you promptly at the contact details registered on your account and will take all reasonable steps to mitigate the impact of the breach.

11.3 You play an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your bet177 login credentials and for notifying bet177 immediately if you believe your account has been accessed without your authorisation.

12.1 Subject to applicable law, you have the following rights in relation to the personal data that bet177 holds about you:

• Right of access: You may request a copy of the personal data bet177 holds about you, together with information about how it is used and shared.
• Right to rectification: You may request that bet177 correct any personal data that is inaccurate, incomplete, or out of date.
• Right to erasure: You may request that bet177 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data for a specified period.
• Right to restriction of processing: You may request that bet177 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You may request that bet177 provide you with your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis for that processing, subject to our ability to demonstrate compelling legitimate grounds that override your interests.

12.2 To exercise any of the rights described above, please submit a written request to [email protected], clearly identifying yourself and specifying the right you wish to exercise. bet177 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

12.3 bet177 will not charge a fee for responding to data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

13.1 The bet177 Platform is strictly intended for adults aged 18 years and above. bet177 does not knowingly collect personal data from persons under the age of 18. If you are under 18, you must not register an account, use the Platform, or provide any personal data to bet177.

13.2 If bet177 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately, the associated account will be closed, and any deposits made will be returned to the payment method used, in accordance with the Terms & Conditions.

13.3 If you believe that a minor has created a bet177 account or provided personal data to bet177 without appropriate consent, please contact us immediately at [email protected] and we will investigate and take appropriate action promptly.

14.1 bet177 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When changes are made, the updated Policy will be published on this page with a revised "Last Updated" date.

14.2 Where changes to this Policy are material — for example, where we introduce a new category of data collection or a new sharing arrangement with a third party — bet177 will provide reasonable advance notice by posting a prominent notice on the Platform or, where practicable, by sending a notification to the email address or mobile number registered on your account.

14.3 Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated Policy, you must cease using the Platform and may request account closure by contacting [email protected].

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bet177 handles your personal data, please contact us using the details below:

• Data Protection Contact: [email protected]
• Subject Line (recommended): "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days
• Language: English

15.2 bet177 takes all privacy-related enquiries seriously. If you are not satisfied with our response to your privacy concern, you may seek further assistance through any legally available dispute resolution mechanism in your jurisdiction.